Customer Testimonials
Top-notch dealership for customer service and exceptional professionalism maintaining my vehicle. I absolutely love dealing with my vehicle rep Jayelene. She knows her stuff and knows my vehicles maintenance needs in and out! Highly recommend this dealership to anyone with an INFINITI vehicle!
INFINITI of Bellevue treats my like a king. Great service! I have been dealing with them for 19years and have always been happy. I live 85 miles away and it's always worth the trip.
Everyone that works there is great thank you for taking care of our car. Thank you!
We had an error code coming up for our passenger side airbag that we took in to have diagnosed. Asha was wonderful and was able to assist in getting everything sorted out and processed with the warranty. What could have been a headache with INFINITI Corporate turned into a seamless repair thanks to her.
Great communication and attention to our issues. On top of the 1 day turn around they resolved a recall issue we were not aware of! Hats off to the Service and Parts Department.
We purchased our INFINITI QX60 a little over three years ago and feel the maintenance and service has been great.
This entire team is all around the best around. Very high integrity, level of care and attentiveness. 3rd INFINITI and the Bellevue team is a knock out. Go see Bobby.
Friendly and professional. On time. Great 👍. Very clean and comfortable rest area, sacks, drinks, free wifi. 5 star.
Recently had a great experience at INFINITI of Bellevue. The sales experience was very low pressure and I feel like I got a fair price for the car and my trade in. Working with Jessica in sales and Sally in finance was a pleasure. Highly recommend this dealer
First time buying off of a car lot and it was a good experience. No pressure and very professional. If and when I want another car I will go there first.
Took our INFINITI QX60 in for servicing and couldn't be more pleased with the visit. Scheduling was available and easy, Brandon thoroughly explained everything that needed to be done and the work was done in no time. We love our car and love having a trustworthy place to take it for any of our needs.
I had a very good experience with INFINITI of Bellevue customer service was very good
Easy to reach a live person. Very responsive. Wanted to cater to my needs and schedule. Very much appreciated. Made it a pleasant experience. Repair done quickly
Service department very responsive. I loved the valet pick up and drop option if you live within a certain distance of the dealership (check with them).
I had the most pleasant experience buying a car here. The folks stayed late to get the process done. Everyone was extremely professional and helpful. I even came back the next day to get my car detailed and they were in the service area waiting to greet me. The car buying experience is exactly what you hope for. Sean, Sally, Adam, Erica,- Thank you!!!
Always polite and accommodating. Clean dealership, with friendly personnel in every department. Unscheduled repair visit.
Could not have been better experience was extremely professional, I was in and out in record time!!!
Friendly professional service with a clean facility. Comfortable waiting area. Arturo is a consummate professional.
They set the bar high the first time I brought and bought my G37x here and to get serviced. The team is awesome!! I have a valve cover job that needs to be done soon and hope to get a good discount....hint hint. Don't forget, you want me to keep coming to you for ALL my service needs:-)
Purchasing a car can be a back and forth indecisive time, let alone making this purchase 2,800 miles away. I was able to work with Jessica, Ryan and Brandon who answered every question sent pictures and went the extra mile for my purchase. You can tell it’s more than a sale for this team. It’s about making the experience as user friendly and satisfying as possible. Cheers to the staff !!!
Excellent services, exceptional people, and great workmanship. Thank you very much for taking care of our cars.
I am not sure about buying a car here but I will tell you that I have been a Customer of Bellevue INFINITI for many years, even before they moved to Bellevue from Kirkland. I have had Arturo as my service advisor for many years and he always provides the highest level of customer care. Jeff is by far the smartest technician in the area who can figure out issues above and beyond what the whiz-bang machines are reading. I stopped going to any dealership for quite a while and after dealing with the dream team of Arturo and Jeff, ...
Always great people to help at this place , very knowledgeable and friendly . Kept me updated daily on progress
The dealership has always put my best interest first. They know the history of my car and service is professional and complete. INFINITI of Bellevue always goes the extra mile to make sure that my car is serviced, safe, and clean.
The team at INFINITI of Bellevue was great. Jayelene did a great job on helping me understand what was needed and even when it would have cost my a lot of money she advised that I called consumer affairs to see if there was anything they could do to help with the situation. At the end they where able to complete the repair with a fraction of the cost to me.
Great Experience!! Alyssa kept me up to date on progress of the repair and the quote was accurate
Want a quality car-then go to INFINITI of Bellevue. The salesperson worked with us all the way from start to finish. No hand-off, no baloney. Sean, our salesperson is most likely the best person I have ever worked with when purchasing a car.
Nicely prepped used car, seems like it is both well kept and prepared. Salesperson, Robert Justice, was pleasant and the transaction was straightforward. Some pressure to do a warranty and gap Insurance but nothing unusual. Good followup and I would, so far, buy from them again.
Customer friendly, great services and very polite works. I highly recommend. Also, they are professional, and did my services very well.
The tow cap cover on my 2017 QX60 disappeared. Not critical, but noticeable. So easy to get a new cover- needs to be painted to match and ready in a few days. All ordering and payment done on-line. Hope the new one stays on for a long time, but if it doesn’t, I know exactly where to go.
Customer friendly, great service ,financial experience was wonderful all details were explained just a delightful experiences.
Professional, thorough, and expeditious. Complete service and QX-60 came back like a shiny new nickel. Very happy.
Outstanding service continuing with exemplary service department and sales representatives. Commendable. Well done. Great Service!
The sales manager I worked with really listened to what I wanted, a QX50. Color and everything. I quoted the price I wanted, and of course there was a little negotiation, but that didn't bother me. The finance guys was great too; he didn't pressure me about anything and made sure I understood everything I was signing.
Darren Simsek was SUCH a great help and made the process extremely smooth. 5 stars across the board from Darren, Brandon and Alan!! Will be referring friends and family from now on!
Jessica was awesome, she went above and beyond to insure I got the best price for me car! I would definitely recommend going and seeing her to get good deals
Service department Arturo specifically was awesome! Very personable and knowledgeable. Appreciate his communicating with us regularly.
I made an out of state purchase. From the moment this became a serious inquiry I was given great customer service. All information that I requested was provided to me. Being out of state, there was no pressure for a sale, instead open communication, which allowed for planning and a sale to be completed. They even pulled the car for me before I had arrived to purchase. I was picked up at the airport & driven to the dealership. I was on the road home after purchasing in 2 hours! Everything was ready on the dealerships end. The car was as ...
I had the pleasure of working with an amazing team of people at INFINITI of Bellevue today. I was able to purchase my second vehicle from them thanks to Veronica my wonderful sales gal, Allen, Sally and Arturo. Veronica was super friendly and helpful in finding the perfect vehicle for me and my family while staying with our budget. Allen and Sally were great when it came to explaining the paperwork and having to correct a mistake that happened when I was there over the weekend. Arturo is the best service rep I have worked with as he is always ...
Overall great experience was helped out and actually cared for. Actually sat down and explained all the details of my contract to better understand and comprehend the material
Absolutely perfect experience! Jessica was super courteous, and Brandon went way above and beyond to secure the best deal possible for me. You won't be disappointed going to INFINITY of Bellevue for your next auto purchase! Thanks team!!!
Love the service here. Everyone is so nice and upfront. Jessica Schaeffler helped me, she is awesome! She answered all my questions and helped me get the car I wanted.
Great service experience. I trust this place with my vehicle. They sent pictures of what is needed and text me updates. I felt very comfortable from start to finish!
Ask for Russ if you're looking for a new car. Patient,understanding, informative. overall a great experience buying a vehicle from Russ and everyone at Infinity Of Bellevue!
We had a great experience buying from Jessica at INFINITI of Bellevue. She amd her team were knowledgeable, supportive and engaged but not pushy. Loving our new car!
Darren did a fantastic job working with us to get into the car we wanted. Professional and courteous - very thoughtful. Darren earned our business and we will keep coming back for future cars.
My q50s motor blew up and they put me in a new q50 and made it as easy as possible. They went above and beyond with helping me Veronica, Sally, Ryan and Brandon need a raise
This is the first time that I have been able to get a new car (didn’t buy this time…lease) without the annoying gamesmanship. They were completely professional and did Not waste my time. They took care of getting me Exactly the car that I wanted. The financial details and advantages of the lease were patiently explained. The delivery was wonderful as well!
Russ and Ryan took amazing care of my family during the whole car buying process! This is the third car I have bought through Russ. Highly recommended!
I bought my first INFINITI from Kirkland infinity in 2007 and loved it! Moved to Florida last year and bought a new one. I love the car, but the dealership was a VERY different experience. Let's say not great. Traded my new 2wd for awd at Bellevue. Darren was our sales guy. He was great. I didn't feel lime we had to haggle back and forth to get a good deal for both of us. I was running late and he even took me to work while my husband finished the paper work. Left very happy!
My experience at Bellevue INFINITI was/is phenomenal! I had the luxury of working with Ruslan (Russ) Benyaminov on getting into a new INFINITI Red Sport. He made the process easy and smooth. Russ went above and beyond for me to ensure I had the best experience with Bellevue INFINITI.
Darren Simsek is the best. Knowledgeable and listened. Glad to drive off with what I wanted in a vehicle. Go to inifiniti of Bellevue. 5 stars
Had a great experience with Darren today. He’s very knowledgeable about any car on the lot. Came in to check out an Audi A7 and a INFINITI Q50. Had a great test drive in both cars the Audi was perfect and Darren answered any questions I had about the car. Then I test drove the q50 what a great car. I ended up buying the q50 I would recommend Darren to anyone when it comes to looking for a car. He’s going to give you all the facts, pros and cons then leave it up to you to ...
Jessica Schaeffler was awesome! I felt very comfortable with her and knew I could trust her. She was funny, personable and professional. I also enjoyed working with the manager and Brandon when going over warranty/financing. I've been to this dealership for years and am glad I stuck with them for my 2nd INFINITI purchase!
This was my second experience with Jayelene and INFINITI of Bellevue. Both experiences exceeded my expectations. Jayelene gave me a discount coupon for the oil change that I was unaware of. This is an excellent dealership.
Great experience with this dealership! Had my G37 serviced here for the past three years and they've always treated me right. Equally good experience buying a Q60 from Darren. They don't play any games and are up-front and honest about the pricing.
Great working with Jessica, Ryan and Brandon. The color of our new car is beautiful. Five stars all the way. Thanks for all your help. You guy’s are the best👍
Jaylene is a joy to work with! She’s professional, knowledgeable, a great problem solver, and absolutely goes the extra mile to make sure I’m satisfied with my car! She explains everything, and follows up to make sure I’m happy. It’s because if her, I stay at the dealership.
Darren was great. No pressure, patient and clear in what they could offer. Definitely recommend. And they have good coffee.
Amazing customer service, reliable, knowledgeable and friendly team! They walked me through the whole buying process with kindness and patience. They also do stand behind the quality of their cars. Thank you!
Jaylene in the service department is amazing!! She’s knowledgeable, thorough, professional, and friendly to boot! She makes sure you understand everything that’s going on with your car. You won’t be disappointed!
Always a pleasant experience. Great staff and shop make it easy to wait for my car. Awesome.
Excellent service in the sales department. I will recommend family and friends to this establishment. An enjoyable and pleasant atmosphere was felt during the process of purchasing the vehicle. Shout out to Veronica, the salesperson.
Amazing buying experience. Ryan Virtue, Sales Manager, and Brandon O'quin, Finance Manager, took great care of me and got me an amazing deal on my new car. Thank you for making this smooth and simple.
Jessica Schaeffler was amazing in helping me through the car purchasing process. She and the team took time to explain the details and was very patient while I sorted out stuff on my end. I never felt rushed or pushed to a decision.
Even though the current car market is incredibly challenging, INFINITI of Bellevue offered very competitive pricing, little sales pressure, and a quick signing process. I was in and out within 2 hours, which was very much appreciated.
Darren was an awesome salesman who was very patient and incredibly helpful during the process. He truly cared that we had a good experience and I would definitely enjoy the car buying process with Darren again!
I had a great experience purchasing my car.. zero problems very nice friendly and professional plus it was quick I'm very happy and would return to buy another when it's time for a new one
This was a seamless, easy, and pretty quick process. Salespeople were personable and very friendly. I am happy to have dealt with this dealership today.
The team had very quick responses to my inquiries, and helped me through the process quickly. Very good people to work with, notably Brandon, Veronica, and Brandon
My first time purchasing a car at this dealership and it was excellent!! All around a wonderful experience. I would highly recommend INFINITI of Bellevue!!
It was really good! We got a good deal on a car that was used and it is still brand new. The car we got was a 328i and it sounds and looks nice!!!
This wS a great experience in car buying. They really put the customer first. I'm from out of town and had a limited amount of time . This dealership went overboard making this happen. I was able to make a couple of hour long visits to take care of everything.
Darren was so Awesome experience so polite and patient with me! I love INFINITI of Bellevue ! Have purchased multiple cars from here , love the service!
First class all the way. Found the used car I wanted (one owner local, no accidents, low miles) Brandon found the right financing terms to fit my needs, Russ prepared the vehicle. I was pressed for time and they had me in and out within 90 mins. This is what buying from a dealership should be! Thanks guys!
Daren has been so helpful during the whole process. He's super friendly and will try his very best (even when he's not at work) to put you in a car quickly and affordably as possible. He's a automotive junkie just like me so I know that he knows what he's talking about. I would highly recommend working with him.
He is so nice. Good service, patiently explained. Very excellent service from Darren , will be recocomending to freinds and family! Im so happy with my qx50!
Excellent service and quality vehicles, Darren was so helpful and knowledgable, he made our car buying process smooth and simple. I will be reccomending to family and friends
Pro: Jessica was great. She worked extra hard to get the deal done and was willing to call me as to not waste either of our time. She went above and beyond to make it work and even got me a solid rate. Con: One of the managers that I first met with wasn’t willing to make a deal and extremely lowballed my car trade in value that I ended up selling my car elsewhere. If it wasn’t for Jessica I would have taken my business elsewhere
Great place! The lounge has a ton of snacks and drinks available. Kept very tidy and clean. They have a great selection of cars. I received great customer service and sales.
Very helpful and knowledgeable staff. Darren and Ryan and Brandon were fantastic! I really appreciate the service provided and i look forward to seeing them again sometime! thanks INFINITI of Adrian Piscuc
Excellent, honest and very helpful. Very thorough through the whole process. Darren and Alan and Brooke were fantastic, super grateful this experience! Very excited to work with this dealership and will be reccomending to friends and family!
My husband and I stopped in here to check out a used BMW 640i that we found online. We worked with Darren to view the car and got a good rundown on the features of the car and the background. He did a great job of smoothly accommodating us all the way from overview through the test drive to the final purchase.
I had a wonderful experience buying my Pre- owned car from this Dealership. The salesman, Brandon Gilmore, and the Business Manager, Brandon O'Quin, worked with me every step of the way to make this happen for me and I really appreciate it. Thank you so much.
We actually were replacing a vehicle that we had purchased recently that was totaled. Our local dealership had nothing left in stock. We found our replacement at INFINITI Bellevue and worked the transaction from Southern CA. Ryan did an amazing job and we are ecstatic.
Very easy going got done quick and gave us the deal of a lifetime. People were great, they helped us with our kids. Taught us everything we needed to know about the car as well.
Pretty good service, nice people, work with you, and have a great facility. Customer service was definitely a great strong point, would recommend Darren here.
Best place to go if you want quality service and feel your best interest is at heart. Any opportunity to exceed expectations is always taken here.
I cannot begin to explain the level of respect and care you receive when coming here, they really don't miss a beat. You will be nothing other than completely amazed.
Non pressure sales team, easy people to work with. Wonderful management in service and sales as well. Privately owned, so better experience throughout the dealership.
We had communication with Darren prior to arriving at the dealership, and the outstanding service continued when we arrived. Professional, friendly, and efficient. Thanks for getting our deal done.
Very clean and family friendly place. Easy to work with and no pressure from sales or finance manager. I been recommending this place to all of my friends and family.
Darren found the car of our dreams! We live a few hours away and we initially made contact with Darren via phone. He was fast and courteous over the phone and even more so in person. We arrived at the dealership and he had the car front and center for us. Needless to say we left very happy. Thanks Darren
Sean Kiani, our salesman, was very knowledgeable about the QX50 and he explained all the features. He did an excellent job of teaching me the basics in order to test drive it. He has a wonderful personality and it made for an amazing experience.
I have been driving my QX50 now for almost 12 months and I have to say that I love it! I used to drive a BMW 7-Series but my old man said I'd really enjoy an INFINITI more and he was right!
Excellent staff, service and selection . Really listened to my needs and extremely thorough in customer service ! I will be back for all of my automotive needs !
Great service team, prompt service, comfortable waiting area, work completed on plan and estimate. Nice clean service loaner provided. I wouldn't go anywhere else.
Fantastic buying experience. Top notch knowledgeable salesperson (Veronica) knew all about the vehicle and no-pressure, friendly finance person (Brooke); building was top notch and spotless, highly recommend.
We had a very pleasant experience when buying car. Both Sales representative Sean and Rous made the process very easy for us. They provided all the information we needed, were patient during test rides, and understood our need very well. Overall pleased with our purchase.
First of all I HATE the car buying process… however I absolutely LOVED working with Veronica and Brandon….. the process was painless. Veronica showed me some great cars and when I found the one I loved Brandon worked magic for a deal that worked for me. I definitely recommend working with INFINITI of Bellevue for your next car purchase!!