Customer Testimonials

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DealerRater Mar 10, 2021

The service and communication was outstanding. Always a pleasure to bring the car to this dealership. Associates are friendly and very helpful. Always giving suggestions but not forcing you to do anything.

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DealerRater Feb 27, 2021

Truly FIRST CLASS! Jayleene described every aspect of my service in full detail, absolutely no surprises. She then thoroughly reviewed with me exactly what was performed on my car, as well the technician’s recommendations for services that will be needed and a timeline for when those should be performed. My wife and I have had services done on our numerous Infiniti’s dating back to 2010 at Lynwood, the previous Kirkland dealership and the Tacoma/Fife dealership and my experience at Bellevue (specifically Jayleene) was without question the best one yet! I very highly recommend Bellevue INFINITI for all/any ...

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DealerRater Jul 11, 2020

Salesman was polite, listened to what I wanted and found the car. Did everything I asked prior to the sale. Went over the operation of the vehicle and checked back to see if I had any questions. Five stars!

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DealerRater May 20, 2020

Every time I have an issue with my vehicle they are always able to help and are usually the most affordable compared to other places I've been.

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DealerRater May 14, 2020

Amazing customer service! Marcello made it so easy and stress free. Thank you so much to all the employees who helped us at Infinity of Bellevue!

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DealerRater Mar 26, 2020

I brought my beater in for LOF. Didn’t realized that as car aged, many parts are wears and tears as well. But thanks to the DJ at INFINITI of Bellevue. Even though, the recommendations were two pages long, but he didn’t pressured me to get all of them done at the same time. He professionally advised me on the priority of the needed repairs. Bottom line is: There are still good and honest service consultants out there.

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DealerRater Mar 20, 2020

Shout out to INFINITI of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently discovered a previously undetected area of prior damage that could have affected the safe operation of the car. When we contacted INFINITI through Eric they readily agreed to fix the damage and followed through as promised. Appreciated the integrity displayed and will proudly display the dealership name on our license plate frame (even though it's not an INFINITI vehicle).

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DealerRater Dec 29, 2019

Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patient through a lot of indecision on my part (including multiple test drive appointments), answered all questions promptly (even over text and email), and provided all of the information needed to help me get there. He was extremely straightforward, honest, and fair throughout and I can't say enough about how refreshing that was in the car buying experience. Highly recommend working with him!

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DealerRater Dec 1, 2019

I purchased a car here and the sales team was awesome....! Friendly and very helpful. I would differently would recommend purchasing a car here..:) ask for Todd Fee

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DealerRater Nov 23, 2017

First of all, I would like to note that I was an out of state buyer from over 2000 miles away and I was not able to purchase the vehicle I wanted because they were in the process a moving the car to another dealership as it had sat there for too long. Unfortunately, there was not enough time to have a pre-purchase inspection done in time before the car would be transferred. Anyways, from beginning to end Fred gave me the best customer service I have had in the very long time; it definitely is in the top 5 experiences I ...

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DealerRater Aug 26, 2015

I worked with Nate recently on the purchase of a new car and the trade in of my old car. I was very happy with my experience with Nate. He was able to get me a great deal, he was low key and easy to work with. If you are in the market for a used car I would highly recommend reaching out to Nate.

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DealerRater Jun 1, 2015

I recently traveled from central Washington Kirkland Infinity to purchase a used car. I had called ahead and talked to David Suy about the G37XS that I was interested in. I was a little afraid I would feel like a ignorant Hick from a small town going to the big city to "Git me a fancy car". Far from it, This was one of the best buying experiences I have ever had, I was greeted warmly by every employee I met and feel I was treated fairly throughout the process. I don't think I necessarily got ...

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DealerRater Apr 29, 2015

A+ Expirence. To keep a long story short, it took me 26 days to decide on a car, let alone if I was even going to buy one. The entire time, I was dealing with DAVID SUY. I came in to simply "look" and that is what I was allowed to do; no pressure to "buy it now" like you normally get at a dealer. Over nearly a month of me asking questions and trying to decide, I was ready to come back and look once more to make a decision, again, on my own terms. When ...

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DealerRater Sep 3, 2014

It's easy to give a good review because you got a good price or a smooth experience. However, real test of metal is when there's a problem - and how the dealer addresses it. We had a HUGE problem, but Kirkland owned up to it, we talked through it, they reconciled in my favor. This is how one earns repeat business, and I certainly will give Kirkland a shot for my next INFINITI purchase.

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DealerRater May 29, 2014

Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car and especially Linda Ross. Linda always goes out of her way to make sure that we are satisfied with the service of our car. She is honest, super knowledgable and always greets you with a smile. Linda is huge reason why we continue buying Infiniti's at this dealership. The dealership itself is set up to make sure the customer is comfortable. I recommend INFINITI of Kirkland to everyone!

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DealerRater Apr 27, 2014

I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deliver I like it. Also Ryan gave a discount for being a loyal customer how nice and I didn't even ask for a discount

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DealerRater Apr 24, 2014

Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense of humor and quality of work is even better!

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DealerRater Apr 22, 2014

Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upcoming appointment.

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DealerRater Apr 21, 2014

Walked into INFINITI of Kirkland and I ran into Michael who sold me a vehicle at another dealership. This was actually great because I called that dealer looking for Michael since he told me if I ever wanted a different brand to reach out to him since he knew a number of people in the business. I was very happy I ran into him. He showed me the new Q50 and I can see why Michael changed brands that car is WOW just WOW. I will be returning back to INFINITI in May to get a Q50 Michael's cell ...

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DealerRater Apr 19, 2014

I brought the vehicle in for scheduled maintenance, upon arriving the service bay, one of the service advisers greeted me and took me in the office, and I was in the customer lunge within 2 minutes. The lunge is clean, comfortable, and with plenty amenities to enjoy. My car was done in less than one hour. I had two other minor things that dealer also checked for me. This is the second time I've visited INFINITI of Kirkland, and every time I am very happy.

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DealerRater Apr 19, 2014

My husband and I have purchased two Infiniti's from INFINITI of Kirkland. It's by far the best service you can ask. Kerry Brady goes above and beyond to get you what you need. She's extremely knowledgeable about all the cars, service and really anything you need to know. She's my go to person. I always feel so welcomed when I come in for an oil change. I actually look forward to my service appointments. I highly recommend INFINITI of Kirkland. Ask for Kerry Brady!

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DealerRater Apr 17, 2014

Twenty-five words? I didn't know this had an essay requirement. Infinity of Kirkland has been an excellent dealership to work with. The only problem is that repairs are so expensive I dread taking my car in. There's nothing cheap about the vehicle. It's a great car and they do a great job of taking care of you but specific design elements drive up the maintenance and repair costs.

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DealerRater Apr 16, 2014

AJ is friendly, knowledgeable and always happy to help. Excellent customer service as always and a great ongoing client/customer relationship. I am never kept waiting when I arrive and all the service staff at INFINITI of Kirkland are helpful.

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DealerRater Apr 13, 2014

AJ and the team provided excellent service today. I am thankful to AJ and team for their thorough service. I was in and out in no time.

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DealerRater Apr 12, 2014

I used to be leery of the idea of owning a luxury car and how it might break the bank for me, however INFINITI of Kirkland has done much to assuage my fears. They always take the time to go into depth about anything my car needs and treat me the same if I am there to change an oil filter or if I am there for something much more in depth. AJ in particular took really good care of me and my car last time I was there, making sure I knew what was going on and how much ...

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DealerRater Apr 7, 2014

I visited infinit of kirkland the other day. Looking for a QX50 or QX70 Micheal Burrow helped me out. He was so informitive and really awesome to work with. No high pressure sales just plain down to earth real! Which i appreciated very much. Go in and ask for Micheal you won't be sorry you did.

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DealerRater Apr 4, 2014

I had the best experience shopping at INFINITI of Kirkland I love my new car the sales girl Kate was very professional has a lot of car knowledge she even made me coffee twice super friendly I would recommend this dealer to anyone and yes I would come back again! And. They even filled up my car full tank thank you INFINITI of Kirkland you guys are the best

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DealerRater Mar 5, 2013

My wife and I purchased a new JX35 and had simply THE BEST buying experience we have ever had getting a vehicle. The salesman, Dan Wilson, has set a new standard for attention to detail and customer service. In the end one of the key reasons we decided to go with INFINITI over the other luxury brands was the fantastic job Dan did during the sales process. We just wanted to give him our business. And let me also say that the rest of the INFINITI of Kirkland team was just as terrific. We'll definitely be going back to ...

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DealerRater Jun 23, 2012

This dealership treated us like royalty while we were in and ended up purchasing our car. Since we have left the dealership, it has taken me 2 weeks to get a response on status of Keyless remote entry keys and the installation of Lo-Jack. I never did get a response from the salesman. My communication has been with the gentleman who helped finance the car and one of the managers. What happened to customer service and follow thru? Update: 7/10/12- while at dealership getting Lo-Jack installed found out that part of the communication problems were because of the dealership having & ...

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DealerRater Jun 22, 2011

Fahad Usmani did an outstanding job of helping me along in my decision process in terms of providing me with viable options to meet my financial objectives. I was ultimately able to get the car I wanted without the financial parameters I desired.

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DealerRater Mar 13, 2011

I took my car in to service after another dealer could not find the problem or give me an inteligent answer for my concern. Chris in service greeted me as if I were royalty and without question, put me into a service loaner and I was on my way. The attention to detail and "never quit" attitude I felt from the service department made me feel confident they were giving every effort. I am, like many others, an extremely busy person and I don't have time to bounce all over creation to get my car fixed. Within ...

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DealerRater Mar 8, 2011

I hope someone besides the other auto owners reads this--like the Dealership Owner or Infiniti--- I have never had BETTER service anywhere than what Linda Ross provides--she is the absolute best. I have owned Porsche's and Mercedes and the service was good but not like what Linda and your mechanics have provided me. I recomend your deaership all the time for buying and service because of Ms. Ross and your staff. Thanks you!!

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DealerRater Mar 1, 2011

This dealership is by far the best and most personable dealership out of any luxury brands out there. No frills or gimicks, straight forward, honest, and they have been there for as long as I have needed them (10 years) and longer while other INFINITI dealerships have come and gone. Strongly recomend this dealership for sales and service.

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DealerRater Mar 1, 2011

I have owned 4 Infiniti's bought at INFINITI of Kirkland. I like the cars but most important I love the quality of service and the personal touch I receive Linda Ross. Linda has been my go to person for many years and she makes bringing one's car for service a pleasant experience.

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DealerRater Jan 26, 2011

My family has been going to INFINITI of Kirkland for 13 years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are satisfied with our service. You can trust her to make sure that your car will be running strong and safe for many years! I would find it very hard to buy another make of car since I know this type of customer service is hard to find.

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DealerRater Jan 7, 2011

This is my first INFINITI (I have an FX35) and I absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, always has a smile, and she even gives me a hug. I have brought my 2 kids in before and when I don't have them, Linda is so sweet and packs up cookies for them! The overall customer service here is outstanding! Alice Romano

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DealerRater Jan 4, 2011

Great customer service. I have been dealing with INFINITI of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used car, it is worth the time to stop in and see them.

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DealerRater Dec 24, 2010

This is my third FX from INFINITI of Kirkland. I went and test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. INFINITI of Kirkland treats me like I'm special. On top of that it feels like family! The fact that the same people are still working for Infifinti of Kirkland after all these years says something about the work environment. People don't stay where they are not valued. This shows in their attitudes towards the customers. Keep up the excellent work. Big hugs to ...

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DealerRater Dec 24, 2010

Linda is the very great person. My wife and I drive from Moses Lake Wa. to have all our work done on our car because of Linda. I want to say thank you to Kirkland Infinity for employing her. Odin Rondestvedt I want to add that Linda Ross is a breath of sunshine and always, always there willing to answer my questions no matter how minor that may be. Because of the distance my husband I drive just to come to Kirkland Infinity knowing we will always be treated special, is worth the trip. Just to add, because of Linda ...

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DealerRater Dec 18, 2010

Technical service work here is unmatched in our experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especially provided by Linda Ross, Assistant Service Manager. Linda is knowledgable, listens carefully and coordinates seamlessly with service staff. Initially it was only by chance that we brought our 2007 Infinity to the Kirkland dealership for service as it is located over an hour away from our home and past 2 other Infinity dealerships. We have never experienced a dealership employee that could inspire this level of loyalty --Way to go ,...

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DealerRater Nov 25, 2010

I have been driving an INFINITI since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an INFINITI and experiencing the way car ownership should be. - Steve Olsen

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DealerRater Nov 23, 2010

Linda Ross is the reason we have kept our Infinity G20 for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given us advice and information on our non-Infinity cars. When I had a sudden problem and made it to the dealership she had me in a free loaner in 10 minutes. Any other service department from any carmaker needs to visit here to see what service really is.

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DealerRater Nov 21, 2010

Having been a sales and service customer with INFINITI of Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment and as always was treated with the utmost respect and friendliness.The service was, as always, outstanding. Thanks again to Linda Ross and her associates for another great experience.

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DealerRater Mar 29, 2010

Customer Service Assistant Mgr is excellent. Eric the Dealeship Mgr is loyal to his bad boss, the owner and can do nothing by himself.. I was cheated into buying the second EX35 while the first one was not approved as a Lemon Car. The person who induced me with false info, Miki was fired but the deaslership does not want to take the responsability and give me compensation for the damage of over $20,000. The Nissan Comp should stay with Nissan carsd as they do not know how too behave with customers of luxury cars.

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DealerRater May 27, 2009

Took such good care of my car (and me!) One of the reasons we own two Infinitis from INFINITI of Kirkland is that we are always confident that Linda and Chris, as well as the rest of the service department, will always tend to our every need (good cookies, too). I also liked the idea of bringing in a coupon this time, so that even though the service cost more than taking the car to our other mechanic, it helped that the 10% off was available. Great idea!

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DealerRater Apr 3, 2009

I have purchased 3 vehicles from INFINITI of Kirkland (2 new and 1 used) and have been involved in two other transactions there, once with my mom and once with my boss. I am 59 years old and I have purchased more cars in my life then is probably prudent but I feel compelled to write something after reading some of the terrible things people have posting regarding such petty issues. The first one is price: Listen folks, the last time I checked, America was still a capitalist country and people are entitled to a profit. Infiniti's have probably the best or close ...

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DealerRater Jun 19, 2004

The vehicle was not detailed properly before we took delivery. Dirty windows inside and outside, residue wax at seams...

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DealerRater Feb 3, 2004

frank made us feel right at home and helped us find the right car (g35x). he was a pro and my husband (the know it all) even was taken by him being a pro!

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